Designing a Voice-First AI Agent for Inbound Qualification and Conversion

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Role & Scope

Role: Senior Product Design Lead

Product: Docket Marketing Agent

Platform: Website-embedded AI agent + internal configuration system

Primary Modality: Voice-first (with text fallback)

Ownership

• Agent experience & conversation design
• Voice-first interaction patterns
• Qualification and conversion logic
• Expert-facing configuration UX
• Trust, accuracy, and safety guardrails
• Design leadership across product, engineering, and GTM

Overview